Award-Winning Care

Award-winning care is the evidence of our commitment to national-level quality and patient-focused healthcare. Our goal is to achieve the perfect patient experience, which means providing you timely, courteous and safe care with the best possible outcomes.

This section lists the numerous awards and accreditations Mercy has received for demonstrating how we provide outstanding care to our patients. We were proud to be recognized as Corridor Business Journal’s 2010 Best Hospital.

Lab Excellence

Quality heart care depends on excellent echocardiography lab services – that’s why we received the Intersocietal Commission for the Accreditation of Echocardiography Laboratories for excellence in providing the highest quality echo services. Awarded organizations must face a rigorous review of all aspects of laboratory operation as well as the submission of actual case studies for review.

Great Nurses

Becky Prier

Becky Prier Mercy, Medical Center, Cedar Rapids

Oncology Associates at Mercy Medical Center

Laurie Burke, Oncology Associates at Mercy Medical Center

We know our nurses are great because you tell us every day – in letters of appreciation and through kind words of thanks from grateful patients and their families (see below).

Since 2005, 41 Mercy nurses, including two in 2011, earned recognition as a 100 Great Iowa Nurse, an award given to outstanding nurses throughout Iowa whose courage, competence and commitment to patients and the nursing profession stands out
above all others. 

100 Great Iowa Nurses

See the note we received from Scott & Patsy

Read Rita’s letter

Top 10

Patient satisfaction scores are one way we gauge how well we are measuring up. We want every experience to be perfect!

Mercy is in the Top 10 percent of hospitals in the nation for Press Ganey scores in patient satisfaction based on patients’ experience.

Most Wired

Healthcare's Most Wired 2011Mercy continues to invest in the latest Information Technology (I.T.) to enhance patient safety and clinical quality. Our efforts have been recognized nationally as one of the nation’s Most Wired hospitals by Hospitals & Health Networks magazine, a trade publication published by the American Hospital Association.

What did we do to earn Most Wired?


Commission on Cancer

American College of Radiology

QOPI certified

This year we received many new accreditations. Highlights include:

Accredited by the Commission on Cancer (CoC) of the American College of Surgeons (ACoS). As the first hospital in the area accredited by the ACoS in 1990, Mercy was re-accredited again in 2011, having received a Three-Year Approval with Commendation.

Mercy’s Women’s Center is a Breast Imaging Center of Excellence, according to the American College of Radiology (ACR) for mammography, breast ultrasound, ultrasound-guided biopsy, and stereotactic biopsy.

Reinforcing that excellent cancer care is consistently offered close to home at the Hall-Perrine Cancer Center, Oncology Associates (OA) at Mercy has been recognized by the Quality Oncology Practice Initiative (QOPI®) Certification Program, an affiliate of the American Society of Clinical Oncology. This program provides a three-year certification for outpatient hematology-oncology practices that meet standards for quality cancer care.

Lab Award

COLA Lab ExcellenceOncology Associates at Mercy earned a COLA Laboratory Excellence Award (a two-year award for 2010 and 2011). COLA is the premier clinical laboratory education, consultation and accreditation organization.    

COLA’s services enable clinical laboratories, like OA’s, to meet regulatory requirements, act in accordance with Quality Systems and provide the best possible care.

Staff Excellence

The best staff, dedicated to excellent care. That’s The Mercy Touch in action.

Chad Ware was featured in Mercy Touch magazine this year after earning Nurse of the Year from Iowa’s Southeast region and The Corridor Business Journal Forty Under 40 award.

Chad Ware 

See Missy Gerlach on the Iowa Hospital Association website featuring outstanding nurses from around the state.

Missy Gerlach 


 Outstanding Waypoint 2010 Women of Achievement awards went to: Sharon Bertroche, MD, family physician at MercyCare Marion, for Service and Support to Community or Country; Sue Hawn, President & CFRE, Mercy Medical Center Foundation, for Achievements in Her Field; Laura Reed, Senior Vice President Patient Care Services and Chief Nursing Officer, Mercy Medical Center for Organizational Impact in a Non-Profit; and Sue Dawson, Clinical Outcomes and Research Nurse II, was recognized in the Unsung Heroine category.

Nancy Morris, MercyCare Marion, is Iowa Physician Assistant of the Year. She was honored for her commitment to her patients, the community and the physician assistant profession.

Dr. Donald Hilliard, family physician with MercyCare Community Physicians, received a Governor’s Volunteer Award. He was nominated by His Hands Free Medical Clinic for his dedication to providing care for those in the Cedar Rapids community without medical insurance.