Patient-Centered Care

Mercy has a longstanding reputation for providing compassionate, quality care with The Mercy Touch. Long before “patient-centered care” became a healthcare industry buzzword, Mercy put patients first with personalized care provided by responsive staff. We were the first hospital in Cedar Rapids to offer private rooms and the only to have private rooms designed specifically to enhance safety and add comfort through ammenities like room service menus.

Convenient parking and valet service means you have easy access to the care you need. And, our friendly volunteers and staff members are quick to lend a hand with way finding.

Mercy’s history is rooted in our founders, the Sisters of Mercy, who were and continue to be devoted to a healthcare ministry of caring for the sick and improving the health of the communities we serve. We put you at the center of all we do – we always have.

Health-e Eats

Chef Andy


Patients love our food. How do we know? The Food & Nutritional Service Department had Press Ganey patient satisfaction scores over 90% for the last ten quarters.


Meet Mercy’s chef Andy Deutmeyer as he hosts Health-e Eats cooking demonstrations on our YouTube channel. He’ll show you just how easy it is to cook up great-tasting AND healthy recipes.

Watch Health-e Eats on YouTube


Walk-in Mammos

Walk-in Mammo

Call (319) 221-8889 for more information

Making time for a mammogram can be challenging for busy women – so Mercy Women’s Center began offering routine mammogram screenings on a walk-in basis more than a year ago. (No appointment needed; doctor’s orders required.)

This year, Mercy began offering walk-in mammograms on the mobile mammography unit to ensure women in outlying areas have access to this important screening. Early detection = saved lives.

REMEMBER: Yearly mammograms are recommended starting at age 40 and continuing for as long as a woman is in good health.

Expanded Hours

Expanded Hours

HOURS • Monday - Friday 5:30 am – 6:30 pm • Saturday 7:00 am – 3:00 pm • Closed Sundays and holidays

Being there for patients when they need us – early or later in the day – is something Mercy takes seriously. In order to better serve its patients, our Laboratory Services at Mercy Health Plaza extended its hours to 6 a.m. to 4 p.m., Monday through Friday.

MercyCare North Liberty welcomed Tom Drahos, PA-C, and Angela Ver Steeg, ARNP, to its medical staff. With their arrival, the clinic was able to increase access for patients in early fall 2010, adding expanded hours in the evenings and Saturdays.

Pastoral Care

Mercy’s focus on patient-centered care means caring for the whole person, including spiritual needs. Mercy’s pastoral care staff of five chaplains and two PRNs provides initial and follow-up pastoral care visits, as well as Birthplace blessings of new babies, visits for end-of-life care, trauma and palliative care, and advance directive consultations.

As an integral part of the healing mission of Mercy, the new members of the Pastoral Care Staff have been added to provide spiritual and emotional support to all patients, their families and staff.

Family Counseling

Mercy Family Counseling and the Employee Assistance Program (EAP) moved in January 2011 from the Mercy Health Plaza to 1340 Blairs Ferry Rd., Suite A, Hiawatha. The new location provides enhanced confidentiality and privacy for patients in an aesthetically pleasing environment.

Family Counseling

Call (319) 398-6694 for more information

Granting Patient’s Last Wish

People around the country were touched by this heart-warming story of a lung cancer patient at the Dennis and Donna Oldorf Hospice House of Mercy whose final wish was to be reunited with his dog. The man had lived with his dog, Yurt, ever since she was about six weeks old. His last concern was where his dog would end up after he died. But he need not have worried, as his beloved dog found a home with a young family who had been mourning the loss of their family pet.

Thank you to Area Ambulance and the animal shelter for teaming up with Mercy Cedar Rapids to grant this Hospice House patient’s last wish.

Get the rest of this heart-warming story

Learn more about Hospice of Mercy

Double Hospital Beds

Marilyn & Ken’s Story

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Thanks to the efforts of two devoted wives who lost their husbands, Mercy Medical Center and the Dennis and Donna Oldorf Hospice House of Mercy now have some double hospital beds to allow couples the comfort of sharing a bed during a difficult time.

When Barb Rhame’s husband, Bob, passed away in September 2010, she put his memorial funds toward the first two double beds at Mercy, lovingly referred to as “Bob’s Beds.” Marilyn Gooding and husband, Ken, appreciated the beds during Ken’s hospital stay. When Ken later moved to Hospice House, they missed the comfort of sharing a bed, so after Ken passed away in February 2011, Marilyn started a memorial fund for double beds at Hospice House.

Read the letter Marilyn wrote to learn more about Marilyn & Ken’s story.