Top Quality

We hit the accelerator on putting quality first when Mercy became an early adopter of the nationwide 100,000 Lives Campaign and, later, the Institute for Healthcare Improvement’s Triple Aim to improve the health of the community and the patient experience while reducing costs.

Today we are proud members of the Partnership for Patients, a national partnership introduced in April 2011 to help save lives by stopping millions of preventable injuries and complications in patient care while saving billions in healthcare costs.

Quality counts. And that’s why we are proud to announce the exciting debut of a new segment of our website – entirely dedicated to sharing our latest quality and safety data.

Visit our NEW quality site at

Faster Care

Time to Treatment

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Mercy treats heart attack patients 25 minutes quicker than the national average.

Faster care = more saved lives.

Learn about heart attacks

Door to Balloon

Door to Balloon Graph

Door to Balloon Graph | {link:}Download .csv{/link}

Two Years and counting! Every second counts with a heart attack. That’s why in June 2011, Mercy celebrated two years of providing 100 percent of our patients “door to balloon” times more quickly than the national average of 90 minutes.

Door to balloon is the time it takes from when a patient enters the ER to when they receive life-saving intervention with heart vessel balloon angioplasty.

It’s The Mercy Touch at work – This milestone, reached by only a few hospitals in the state of Iowa, reflects the efficiency and coordination of Mercy’s Emergency Department, cardiac team and staff in handling cardiac emergencies.

Low Readmission

The March 2011 Commonwealth Fund case study recognized Mercy as being in the TOP 3% of all facilities with respect to low readmission rates for heart attack, heart failure, and pneumonia patients, among more than 2,800 hospitals eligible for the analysis.

Mercy was one of four hospitals highlighted on The Commonwealth’s website “Why Not The BEST?”

This type of research is significant as national leaders continue to look for ways to improve efficiency and quality, and reduce readmission rates as part of reform.

Patient Feedback

Patient Approval

Patient Approval | {link:}Download .csv{/link}

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey* is the first national, standardized, publicly reported survey of patients that measures patients’ perceptions of their hospital experience.

According to the survey, 82% of patients would recommend Mercy to friends and family, compared to a 74% average for all reporting hospitals in Iowa and 69% for all reporting hospitals in the U.S.

Thanks for recommending us to your friends, family and neighbors!

*To learn more about HCAHPS visit

We’re #1

Mercy is recognized as #1 in the State and among the Top 100 in the Nation for both Major Orthopedic Surgery and Joint Replacement in the CareChex® 2011 release of America’s Top Quality Hospitals. CareChex is a division of The Delta Group, a leading healthcare information services and consulting company.

The award recognizes medical excellence by evaluating hospital performance quality measures in mortality, complications, inpatient quality and patient safety.

Past years’ awards included being ranked in the Top 2% nationally in General Surgery for 2009. 

Heart & Stroke

Mercy earned Disease-Specific Care (DSC) Certification for Advanced Primary Stroke and Women & Heart Disease, awarded by The Joint Commission. The Joint Commission evaluates and accredits nearly 17,000 health-care organizations and programs in the U.S. Mercy met all of the standards in all areas of evaluation – proof of our quality care!

Power of Prevention

National Screenings

Cervical, Breast, and Colon Screenings | {link:}Download .csv{/link}


Saving lives with screenings and proactive care.

MercyCare clinics outperform national averages for proactive screenings, preventive care and management of chronic conditions, such as diabetes.

The health benefits of enacting an evidenced-based quality program are enormous, even life-saving. For example, two prevalent cancers, colorectal and cervical, are highly preventable with proper screenings. If detected early, there is a 90 percent survival rate for each. MercyCare’s quality program ensures that patients will receive the recommended screenings for these cancers, as well as dozens of other conditions, at every visit.

Learn why colon cancer screenings save lives

Health Coaches

Health coaches are vital members of the medical home team at MercyCare Clinics. A health coach takes a proactive approach to managing your healthcare.

A health coach works one-on-one with you to find new ways to inspire healthier habits, promote prevention and wellness, and help you reach your health goals.