Nationally recognized. Unsurpassed quality healthcare for you and your family.

Mercy is a national leader in providing high quality, cost effective healthcare. We invite you to review this Annual Report, connecting you to our story of quality, patient-focused care.

In fact, President & CEO Tim Charles was invited in May 2011 by the U.S. Senate Committee on Health, Education, Labor and Pensions to share our hospital’s success story. You can hear Tim present our journey toward achieving and sustaining nationally ranked quality and safety at the May 5, 2011 Senate hearing “First, Do No Harm: Improving Health Quality and Patient Safety.”

Connect to Tim Charles’ testimony

Patient Feedback

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The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey* is the first national, standardized, publicly reported survey of patients that measures patients’ perceptions of their hospital experience.

According to the survey, 82% of patients would recommend Mercy to friends and family, compared to a 74% average for all reporting hospitals in Iowa and 69% for all reporting hospitals in the U.S.

Thanks for recommending us to your friends, family and neighbors!

*To learn more about HCAHPS visit www.hcahpsonline.org.